Please login to your account, and request a return via the account portal.
PLEASE NOTE THE PRE-PAID LABEL HAS NO TRACKING OR INSURANCE. YOU USE THIS AT YOUR OWN RISK & WE ALWAYS RECOMMEND UPGRADING THIS SERVICE, WITH THE ROYAL MAIL TO ADD TRACKING, AS WE CANNOT REFUND OR EXCHANGE ANY ITEM THAT HAS NOT BEEN RETURNED TO US.
We will email you confirmation when we have your return back and a further email once your refund has been processed. The item is your responsibility until it reaches us. For your own protection. The cost of returning the item to us is your responsibility.
All goods must be returned within 14 days for a refund. We'll process your refund or exchange within 14 days after receipt of your return. All items must have the original tags still firmly attached, so please take care when trying the goods on at home. If the tag is removed, no refund will be issued and the item will be forwarded back to your address or a credit note issued.
If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address.